- How do I place an order?
Placing an order is straight forth with our user friendly website. Simply choose a category under the "Shop" menu and once you've taken a look at our collection, make your choice by clicking on a product image. This will open a product page where you can view product details and a sizing information. After choosing your size, clicking on the "Add to Cart" button will automatically redirected you to the shopping cart. Here you will choose your "Shipping to" country from the drop-down menu. Hitting the "Update Cart Total" button will show you your shipping costs and finally, clicking "Checkout" will take you to PayPal's secure site where you can input your credit card details.
- What's your return policy?
You can return your order in unused condition in the original packaging within 14* days from the shipping date (* 28 days for orders outside Europe). You must contact us beforehand and receive a confirmation email from us for all returns. You must affix our downloadable Return Label on the outside of the package. Please see our Terms and Conditions for more information.
Our return shipping address is:
Bottom Rocker
Apartado 74093
28050 Madrid
Spain- I didn't receive any confirmation email for my order - what shall I do?
Please check if your PayPal email address is vaild and it's an email address you check regularly. Make sure Bottom Rocker emails don't end up in your spam folder or are blacklisted.
- How can I find out the status of my order?
If you have not received your order within 10 working days then please contact your local post office with your Postal Reference No. as they may be holding your order after an unsuccessful delivery attempt. There is a small chance that your order is going through customs which would cause a delivery delay.
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. We also accept bank transfers for customers with a European bank account. Please contact us with your order.
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- How else can I pay?
If you're within Europe, you can also pay via bank transfer. If you'd like to pay using this method, please contact us.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I have to pay custom fees?
In most cases you won't have to pay any customs duties. Most countries have a certain minimum value on which you don't pay duties. If you have any doubt about your specific country please contact your local customs office.
- Do I have to pay sales tax?
All taxes are included in the cost of the garment minus the shipping cost.
- Do you ship worldwide?
Yes we do! All products are shipped direct from Madrid, Spain within five working days from receiving the order through Correos de España.
- How long does shipping take?
Spain / 1-3 working days
Europe / 3-10 working days
International / 5-10 working days
Delivery times are estimates as quoted from Correos de España, not accounting for any delays that might occur in customs.- How much does shipping cost?
Spain - Peninsula
3,20 EUR – One T-Shirt
1,55 EUR – Each additional T-Shirt
European Union
8,15 EUR - One T-Shirt
2,75 EUR– Each additional T-Shirt
International
10,70 EUR - One T-Shirt
7,00 EUR– Each additional T-Shirt
- Can I track my order?
Every order is allocated a postal reference number. To find out if you can use this to track your order just check the website of your country's postal service. Not all postal services provide (real-time) tracking information.
